OUR REFUNDS POLICY
12.1. The Company is very confident that you will be satisfied with the Products, which is why should you not be entirely satisfied with your purchase of the Products you may return the Products to us within 100 days from date of delivery (“100 Night Policy”), subject to the terms and conditions listed below.
12.2. Should you wish to return the Product during the 100 Night Policy, you need to fill in our returns e-form on the Website requesting the return of the Product along with a photo of the Product, together with your order number, your name, and a valid contact telephone number and the Company will contact you to arrange inspection and collection.
12.3. Once your request is approved the Company’s courier company will inspect the Product at your premises, to ensure that the Product is not in a condition listed in paragraph 12.4 and upon approval will collect the Product, at the Company’s cost.
12.4. In order for you to be able to return the Product, the Product:
12.4.1. Must be in a resealable condition;
12.4.2. Must be free from tears, stains or soiling (including odours);
12.4.3. Must have its original packaging; and
12.4.4. Must have all parts intact.
12.5. You may return the Product during the 100 Day Policy provided that:
12.5.1. The Product has not been assembled incorrectly;
12.5.2. The Product has not been used without a mattress; and
12.5.3. The Product has not been damaged or abused due to improper use.
12.6. If you cancel your order for any Product(s) us within the 100 Day Policy, we will process any refund due to you within 14 (fourteen) days after the day on which we receive the Product(s) back.
12.7. The Company will refund the price you have paid in full.
12.8. If you choose not to use the Company’s free returns service, the Company will not refund you for the cost of returning the Product(s) to the Company. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.
12.9. Refunds are made using the same method originally used by you to pay for your purchase, unless agreed otherwise.