How much does the mattress weigh?
Weight varies according to size. The single bed weighs in at 25kg, the double base at 37kg, the queen at 42kg, the queen extended length at 45kg, and the king at 51kg.
How much does the base weigh?
Weight varies according to size. The single base weighs in at 16kg, the double base at 25kg, the queen at 26.5kg, the queen extended length at 27.5kg, and the king at 30kg.
How big is the box the mattress comes in?
Standard length Genie mattress boxes are 980mm high x470mm wide x470mm deep. The Extra Long mattress boxes are 1050mm high x 470mm wide x 470mm deep.
How big is the box the base comes in?
All Genie base boxes are 1010mm high x 590mm wide x 390mm deep.
How do I set up the mattress?
Just remove the packaging and unroll! It’s ridiculously easy.
How do I set up the base?
It’s just like putting together a toy. The enclosed instructions are a perfect companion to putting together this base with absolute ease. And all the tools you’ll need are included in the box.
How long does the mattress take to expand?
Give the mattress up to 72 hours to take on full form, but don’t be afraid to take a nap on it from the get-go.
What is the base made of?
Strong virgin plastics and high-grade aluminium materials. This ensures years of stability and durability. No more timber squeaks and cracks!
What is the mattress made of?
High density, natural, latex foam, and pocket springs, which allow controlled support for every part of your body.
How does the 100-night trial work?
We know how hard it is to commit to something new, so we’re giving you 100 nights to try out your product, risk free. If you aren’t happy with your Genie within the 100 nights, contact us and we’ll come and pick it up again.
How do returns work?
Make sure the product isn’t stained, torn or broken due to improper use, and fill in our return form on our website. In the case that you are returning a Genie base, you will need to retain the original packaging.
What happens to the mattress when I return it?
Don’t worry. We have a database of deserving charities. We’ll make sure it goes to a good home.
What sizes does it come in?
Genie bases and mattresses come in single, double, queen, queen extra length, and king sizes.
What’s special about this pillow?
It offers a contoured design that aligns your head in the perfect sleeping position. Sounds good, right?
Is there a showroom where I can get to know the product?
Yes, we have Genie Retailers nationwide for you to go and test drive the great Genie Bed. Go to our stockists page to get further details
Is the mattress appropriate for someone with allergy issues?
Yes! Anti-mite and anti-allergy properties will keep those sniffles at bay. Phew!
Is the pillow appropriate for someone with allergy issues?
Yes! Anti-mite and anti-allergy properties will keep those sniffles at bay. Phew!
Can I roll the mattress back up?
Unfortunately, not. Once it has been unrolled, it becomes a permanent mattress. The base, however, can be disassembled and packed up again easily.
Do I need to flip the mattress?
This is a “no-flip” mattress. Keep it fabric side up, and instead rotate it head to toe every three months.
How much weight can the base and mattress hold?
Genie is designed to take up to 200kg per person. Go on, have that extra cookie.
Will you remove my old mattress?
You definitely won’t need it anymore, so we recommend that you donate it or pass it down to your younger sibling.
My old mattress sags, will a genie also sag?
Nope, we’ve lined the outer perimeter of the mattress to ensure that it keeps its shape for years and years to come.
What kind of foam is in the mattress?
Anti-mite, anti-allergy, latex foam.
Do you recommend a mattress protector? / How do I protect my mattress?
A mattress protector is always a good idea to ensure that your Genie mattress is kept in perfect condition.
Does the mattress transfer movement?
Your Genie mattress is designed with individually coiled pocket springs, which means you won’t feel any movement from your partner.
Can I use an electric blanket?
Just a friendly caution: the use of an electric blanket is unsafe and not good for your body. That being said, there would be no harm to your Genie mattress if you decided to use one.
What kind of foam is in the pillow?
Anti-mite, anti-allergy, latex foam.
How do I clean the pillow?
Simply unzip the bottom and remove the pillow from the casing. (There is no need to remove the inner net casing.) Wash it in cold water, but do not tumble dry. When putting the fabric casing back, make sure that the higher side of the latex pillow contour matches the higher side of the fabric casing. Squeaky clean!
What’s the warranty on the base?
Your Genie comes with a 5-year guarantee and a 15-year warranty.
What’s the warranty on the mattress?
Your Genie comes with a 5-year guarantee and a 15-year warranty.
Can you use a Genie on a bunk bed?
Sure! Just double check that you’ve ordered the correct sizes and you’re good to go.
